1. How do I place an order?
Simply browse our website, select the items you like, choose the correct size or color, and add them to your cart.
Proceed to checkout, fill in your shipping and payment information, and complete the order.
2. What payment methods do you accept?
We accept secure online payment methods available at checkout.
All payments are processed through trusted third-party payment providers. We do not store your full payment details.
3. How long does it take to process my order?
Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. How long does shipping take?
Estimated delivery times are as follows:
- Standard Shipping: 7–15 business days
- Express Shipping: 5–10 business days (if available)
Please note that delivery times are estimates and may vary due to customs clearance or logistics delays.
5. Do you ship internationally?
Yes, we offer international shipping to most countries.
Shipping availability may vary depending on destination and local regulations.
6. Will I need to pay customs duties or taxes?
For international orders, customs duties, import taxes, or other fees may be charged by the destination country.
These fees are not included in the product price or shipping cost and are the responsibility of the customer.
7. How can I track my order?
Once your order has been shipped, a tracking number will be provided (if available).
Tracking information may take 24–72 hours to update after shipment.
8. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
9. What is your return policy?
You may request a return within 7 days of receiving your item, provided it is unused, unworn, unwashed, and in its original condition with all tags attached.
Please refer to our Return and Refund Policy for full details.
10. Who pays for return shipping?
- If the return is due to personal reasons (such as wrong size or change of mind), the customer is responsible for return shipping costs.
- If the return is due to a defective, damaged, or incorrect item, we will cover reasonable return shipping costs after verification.
11. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and provide clear photos of the issue.
We will review the case and arrange a replacement, partial refund, or full refund as appropriate.
12. When will I receive my refund?
Once your return is approved and processed, refunds are usually issued within 3–7 business days.
Additional time may be required by your bank or payment provider.
13. Are product colors and sizes exactly as shown?
We strive to display products as accurately as possible.
However, slight differences in color may occur due to lighting or screen settings.
Please refer to the size chart and product descriptions carefully before ordering.
14. How can I contact customer support?
You can reach us via:
Company Name: Guangzhou Luhang Technology Co., Ltd
Phone: 15766063683
Email: 1007988455@qq.com
Website: https://landaviationtech.shop/