Thank you for shopping with us. This Return and Refund Policy explains the conditions under which returns and refunds are accepted by Guangzhou Luhang Technology Co., Ltd (“we”, “us”, or “our”). By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
You may request a return under the following conditions:
- The return request is submitted within 7 days of receiving the item
- The item is unused, unworn, unwashed, and in its original condition
- All original tags, labels, and packaging are intact
- Proof of purchase (order number or receipt) is provided
Items that do not meet these conditions may not be eligible for return or refund.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been worn, washed, altered, or damaged
- Items returned without prior authorization
- Items marked as Final Sale / Non-returnable
- Customized or personalized products
- Items damaged due to improper use or care
3. How to Request a Return
To initiate a return or refund request, please contact us through our website or email and provide:
- Order number
- Product name(s)
- Reason for return
- Clear photos (required for damaged, defective, or incorrect items)
Returns sent without approval may be refused.
4. Return Shipping Costs
- Customer Responsibility:
If the return is due to personal reasons (such as wrong size, style preference, or change of mind), the customer is responsible for return shipping costs. - Our Responsibility:
If the return is due to a defective, damaged, or incorrect item sent by us, we will cover reasonable return shipping costs after verification.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
5. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method only
- Refund processing time: 3–7 business days after approval
- Additional processing time may be required by your bank or payment provider
Please note:
- Original shipping fees are non-refundable, unless the refund is due to our error
- Refunds may be refused if the returned item does not meet the return conditions
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos.
After verification, we will arrange a replacement, partial refund, or full refund as appropriate.
7. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account or original payment method
- Contact your bank or payment provider
- If the issue persists, please contact us for assistance
8. International Returns
For international orders:
- Return shipping costs are generally the customer’s responsibility unless the issue is caused by us
- Customs duties, taxes, and fees are non-refundable
- Returned packages should be marked as “Returned Goods” to avoid unnecessary customs charges
9. Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us:
Company Name: Guangzhou Luhang Technology Co., Ltd
Address: Room 604, Building A, No. 99, Fenghuang 4th Road, Huangpu District, Guangzhou
Phone: 15766063683
Email: 1007988455@qq.com
Website: https://landaviationtech.shop/